Refunds

The short version

If the player does not work for you, tell us within 14 days and we will refund you in full. No argument.

What counts

A refund is for the player. If it will not install, will not start, crashes on your television, or a fault in it stops you watching, that is on us.

What does not

We cannot refund a problem with your subscription, because we did not sell it to you. If your channels are down, your playlist expired, or your provider has cut you off, the player is working and your provider is the one to ask. We will happily help you work out which of the two it is - ask us before asking for a refund and we will look.

Lifetime licences

The same 14 days apply. After that a lifetime licence is not refundable, because there is no remaining period to return.

How to ask

Write to us with your order reference - it starts with NVX-. It is on the page you paid on and in the email we sent you.

Refunds go back the way the money came. A PayPal payment is refunded to PayPal. A wallet transfer is sent back to the number it came from, which is why we record that number when you tell us you have paid.

Allow a few days for a wallet transfer; PayPal is usually the same day.