Privacy

What we hold

Your email address. Given when you buy. It is how we send your licence, your invoices and your password link, and it is what you sign in with.

Your television's device ID. Reported by the set itself. It is what a licence is attached to.

Your subscription details, if you choose to save them with us - the panel address, username and password, or an M3U link or file. These let your television load your channels without you typing them on a remote.

Payment records. The order, the amount, the method, and the reference you give us for a wallet transfer. If you send a screenshot of a transfer, we hold that too.

Technical information. The IP address a request came from, your television's model and app version, and when it last checked in.

How your subscription details are held

They are encrypted in our database. They are shown to you, masked, and they are sent to your own television - which has to prove which television it is before we send them. They are not shown in full on any list, in any log, or in any notification.

What we do not hold

We do not know what you watch. The player talks to your subscription provider directly. Nothing about which channel, film or programme you played is sent to us, and there is nowhere in our system that it could be stored.

Who else sees it

• PayPal, if you pay that way, handles the payment. We never see your card details.
• Our email provider carries the messages we send you.

Nobody else. We do not sell anything about you and we do not run advertising.

How long

Order records are kept as long as we need them for accounts and support. An unpaid order that runs out is deleted after a few days. Your subscription details are kept until you remove them or ask us to.

Asking for a copy, or a deletion

Write to us. Deleting your account does not switch off a television you have paid for - the licence belongs to the set, and it runs to the end of the period you bought.