Contact

Ask us anything

If something is not working, tell us what television you have and what happens, and include your order reference if you have one - it starts with NVX-.

Use the form at the bottom of this page. It opens a ticket and the answer comes back to your email. You do not need an account.

We answer in English and Arabic.

Before you write about channels not playing

Almost every report of "nothing plays" turns out to be the subscription rather than the player. Two things worth checking first:

1. Do the same details work in another player, on a phone or computer? If not, it is your provider.
2. Has your subscription expired? Your provider can tell you.

If both look fine, write to us and we will look properly.

Business details

NUVEXA Player is software. We sell a licence to use a media player - we do not sell, supply or provide access to any channels or content. See our Terms of Use.